Your information at BigSoft

This page explains how the website currently handles information.

Enquiries and consultations

When you submit a form, BigSoft saves the details you provide to review your needs and respond. Revenue and budget answers are optional. A request is not a confirmed appointment or a payment.

Client account and portal

To book, create an account or sign in with a temporary code sent to your email. No password is stored. Your account holds your name, verified email and WhatsApp number; a private cookie keeps you signed in. Bookings and enquiries matching your verified email are available in your private portal. Rescheduling requests require at least 24 hours’ notice and remain subject to BigSoft’s agreement. General enquiries and guide signup remain available without an account. Creating an account does not enrol you in marketing emails.

Free guide and emails

Guide signup requires your name, email and explicit agreement to receive the guide plus BigSoft tips and offers. The form records your language, guide version, consent date, sending status and unsubscribe requests. Once configured, Brevo receives these details to send the attached PDF and manage marketing contacts. Each email includes an unsubscribe link; BigSoft can also export the list. Email ownership is not verified by default. You can use the free enquiry form without joining the mailing list and request correction or deletion. If sending is not configured, the site says so and does not claim an email was sent.

Secure payments

Mobile Money uses Fapshi. When cards are enabled, payment takes place on Notch Pay’s page, where Notch Pay collects card and billing information directly. BigSoft stores the reference, amount and status to verify payment and arrange the meeting. Card numbers, CVVs and PINs are not requested in chat or stored by BigSoft forms.

Assistant and AI provider

Guided answers use prepared information. When AI conversation is enabled, your messages and part of the conversation history are sent through OpenRouter to the model provider to generate replies. Messages are transmitted when you choose to send them in chat. A privacy link is shown in the chat window; no checkbox is required. Conversations are not stored in BigSoft’s database by default; aggregate usage counters are recorded.

If you choose to continue with your details, your messages are temporarily carried into the form in your browser. You can edit them before submitting the request to BigSoft.

Calendar and payment

The site checks the owner’s calendar busy periods to calculate availability. Event names and details are not displayed. When payment is enabled, Fapshi handles checkout and the site verifies the transaction before confirming an appointment.

Cookies and retention

Session cookies support functionality, abuse prevention and owner sign-in. Your language preference may be saved in your browser. Requests are retained until BigSoft deletes them; automatic request deletion is not currently configured.

Requests about your information

Use the free enquiry form to request correction or deletion, including your reference if available. Do not send passwords, PINs, identity documents or confidential customer records.